Mobile apps have shaped the way we live our lives today. From banking on the go to ordering groceries online, there is literally an app for everything. Because of the speed at which we can get things done now, the world has significantly changed thanks to mobile apps. In 2016 there were 140.7 billion mobile apps downloaded, now compare that to 204 billion mobile apps downloaded in 2019 according to statista, all industries have used mobile apps to enhance their business products or services and the automotive sector is no exception.
You probably hear the phrase ‘just Google it’ at least once daily. Because of mobile apps that allow you to search for essentially anything, anytime, anywhere, we all have this sense of urgency to find information. Today, this is very much a reality, and we genuinely feel the need to Google something on the spot to get the answers to our relatively pointless queries. Because of this sense of immediacy, when information isn’t available right away, it’s frustrating. Let's take a look at how 5iQ custom built customer app for garage’s has changed the way we handle our car booking and servicing.
5iQ customer app provides instant communication and connection. With mobile apps for messaging, social networking and video chatting, it’s easier to communicate now than ever before. While having constant communication at our fingertips has opened up doors for us that were never possible before, staying connected at all times does have its pitfalls. If a garage or auto workshops are not open 24/7 then how will they manage car service booking? They simply can't! With 5iQ live calendar booking any customer can book a service 24/7 with confidence knowing that the date & time selected has been validated and they can drive in and get their car serviced hassle free.
Take a look at some features:
5iQ customer app offers all the essential services you would expect like Book a service, review an Inspection report, make a payment & other functions like reminders view upcoming services, view & book promotions, complete a customer survey and even a referral program, it goes without saying this custom built app is customer-oriented.
Benefits of using 5iQ Customer App
- Simplify Daily Tasks
- Reduce cost but Increase productivity
- Garage branding with Logo
Daily tasks that you normally wouldn’t think much of have become increasingly easier and more convenient with the birth of certain mobile apps. Things like buying movie tickets, getting groceries, refilling a prescription and booking a car service have become more convenient thanks to mobile apps. These apps have eliminated the need to physically go to the store or ringing the garage, instead making it possible to accomplish tasks while on the go with only your phone and your fingertips.
This is a huge time saver, therefore making life in general easier. We spend so much time at work, running errands and doing chores that any little thing we can do to help save us some time is hugely impactful.
The cost of the app remains constant month in and month out however your digital presence increases your chances of receiving booking 24/7 through digital automation without the need to hire additional staff.
Brand recognition fulfills and rewards loyal customers, it also has the ability to attract new clients based on its reputation and referral from a happy customer. I think we all agree service and quality make a Brand and the app provides a new platform for garages to take their service’s and Brand digital.
How 5iQ customer app helps auto shops to increase customer satisfaction?
Customers can access all their service and invoice history, view inspection reports, see upcoming booking, current specials and receive notifications with this level of transparency your customer satisfaction will go through the roof. This will build trust between garage shops and their customers.
Why use a 5iQ customer app?
Your customers' behaviour is changing and your garage or workshop will need to keep up. So if you’re looking to build loyal customers by delivering trust, transparency and convenience on a digital platform then this app is for you.
Mobile apps have made it possible to do so much more with the push of a button than we ever imagined. Love it or hate it, the world has definitely changed because of mobile apps and I can only imagine the ways apps will continue to change our lives and shape the future.
5iQ customer app is designed with the customer at heart and provides an easy, fluid feel with all the data at your fingertips.
Contact us now to get your 5iQ software demo and start delivering a digital platform for your customer.